Organizational Case essays

Organizational Case essays Until this course, I thought the only people a business had to report to were its shareholders. I have since learned that I am a stakeholder and that my views count when businesses make decisions that could affect my community. Before a business opens its doors, it must make sure that the products or services that it will offer are safe for consumers and the environment. In the case of Malden Mills, I learned that stakeholders could make or break a company when that company needs support the most. I own a 2000 Ford Focus car. I researched before buying by reading consumer opinions and checking out the safety record it held in Europe. I bought it because it was different and had just been introduced in the United States. I did not take into account that this particular model would have any bugs in it. I had the car for two months when the recall notices started rolling in. One day I received a package from Ford, inside the package there was a stainless steel coffee cup and a letter of apology for my inconvenience. The letter also stated that I would receive another gift shortly. I received a picture frame, a really nice Timex watch, and a tube of touch-up paint. I felt Fords customer service was well worth the hassles I had to go through to get my car fixed. Ford successfully skirted around the performance expectations gap. Before I had a chance to whine and moan, Ford explained its position by sympathizing with me and bestowing me with gifts. There was no public iss ue because Ford recognized the faults of the car and took action right away. It changed my expectations of American made cars. Will I buy another American car? It is not likely; but I can now understand why some people are so fiercely loyal to the Ford brand. On my job recently we had to do some crisis management. We went through all four characteristics of a crisis. 1. Surprise. One person was fired, and two others had personal is...